Business Process Outsourcing

Our focus in BPO is to continually meet and exceed the expectations of our clients by delivering strategic outsourcing services (considered to be either core or non-core to the clients) via the deployment of an end-to-end process management approach. Our solutions include the following:

• Field Management Solutions: This involves the deployment of our expertise in helping our client achieve their sales related objectives / goals on the field and the proper supervision of the human resources involved in the process.  We work with quality objectives and criteria agreed with our clients, offering flexibility, improving operational processes, and applying the best standard to execute solutions such as:
  • Agency Distribution networking,
  • Field Sales Operations,
  • Merchandising,
  • Financial services retail sales.

We ensure and apply best practices in terms of workforce management and environmental safety.

One of our success stories in (ORFIMSL) BPO, through our standard and proven process enhancement model, in which we have demonstrated competence, capacity as well as professionalism in growing our clients’ performances both in value and volume.  We have on record where we deployed our resources to achieve a result of customer acquisition target of over 2million in a space of 6 months for one of our clients in the Financial Inclusion and Telecom services sector.

• Factory Based Output Solutions: This entails us completely taking over an aspect of an Organization’s production line to achieve an agreed performance output / target.  It also ensures that the Organization is freed of the hassle that comes with the internal running of this activity and can achieve its corporate objective / goal in terms of output or products.
• Hybrid Call Center Solution – Here we partner with Organizations to provide the required Human Resources required for an efficient call center project. We understand that a reliable team of customer service professional is what a client needs to establish a strong bond with their customers. Every contact an agent makes creates a huge difference on customer perception of the Company. With our strong domain expertise, highly skilled and experienced customer service professionals with determined focus on operational excellence, we provide a wholistic solution which include deploying skilled call center agents and operational team to deliver on agreed output. We will adapt our operations to meet our clients’ unique business process requirements as well as the corporate culture of our clients.
• Procurement Management –Our procurement management service helps to build efficiency into your procurement process by delivering a comprehensive streamlined approach to procurement. We deliver to time and to cost. Over the years, we have supported our clients with procurement needs ranging from specific telecom equipment and devices to office supplie